How should I talk to a person in crisis?

Dear Readers,

Thanks for stopping by. 

Sometimes our loved ones or friends may be in a crisis and have difficulty processing information. At such a time, we can try to talk to the person, especially if he/she is dealing with mental illness, as below:

How should I talk to a person in crisis?

• Stay calm. Listen carefully and show that you really care.
• Talk slowly, clearly and use reassuring tones.
• Realize you may have trouble communicating with the sufferer. Ask simple questions. Repeat them if necessary, using the same words each time.
• Show them you care by saying “I’m here. I care. I want to help. How can I help you?”
• Avoid jumping to a conclusion or solution.
• Don’t say, “Snap out of it,” “Get over it,” or “Stop acting crazy.”
• Don’t take the sufferer’s actions or hurtful words personally.
• Suggest seeking medical help if the person is suicidal or unable to cope.

Hope the above will be helpful.

If you are in Singapore and looking for a Church or a Reformed Church in Singapore, do come and visit my Church, Pilgrim Covenant Church (PCC): https://pilgrim-covenant.com/. 

To God be the glory!

Warm Regards,

Nancie

13 October 2025